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Shipping & Duties
Delivery times, costs, couriers, and customs.
How long will shipping take and cost?
Delivery times and costs for every market we ship to.
Do you offer express shipping?
Faster delivery options at checkout.
Where do you ship to?
Countries and regions we deliver to.
Where do you ship from?
Where your order is dispatched from.
What couriers do you use?
The delivery partners handling your order.
Can I change my delivery method?
Switching delivery method after ordering.
My order has been delivered to a collection point
Why your parcel went to a pickup location and what to do.
What happens if I don't pick up my package on time?
What happens to uncollected parcels.
I will not be home at the time of delivery. What can I do?
Options for managing your delivery.
Can I redirect my order to a different shipping address?
Changing the delivery address after dispatch.
Can I deliver to a P.O. Box address?
Whether we ship to P.O. Boxes.
Courier attempted to deliver, but I was not home. What should I do?
Missed delivery? Here's what happens next.
Will I be charged customs and duties?
Taxes and duties are included in your price.