I will not be home at the time of delivery. What can I do?Updated 3 months ago

In some cases you can adjust your delivery directly with the carrier once your order has shipped.

As soon as you receive your tracking email from [email protected], open it to see what's available.

Where the carrier supports it, you can sometimes change your delivery date, leave delivery instructions, or have your package redirected to a collection point or pickup location. The options vary by country and carrier, but the tracking page is always the place to manage them.

If you're not home when the carrier tries to deliver, don't worry — they'll attempt delivery again the next business day, and if that's still unsuccessful, your package is held at a nearby collection point for you to pick up.

One thing to note: once your order has shipped, we're not able to make delivery changes on your behalf, so the carrier's tracking page is your best tool here.