Where to find your tracking link and what to do if it isn't working.

You can track your order in the following ways:<ul><li style="font-family: Inter; font-size: 16px;">Track your order: <a href="https://www.onepiece.com/pages/faq?hcUrl=%252Fen-US%252Fssp%252Flogin">here</a></li><li style="font-family: Inter; font-size: 16px;">Email: Track your order with the link we email you as soon as it leaves our warehouse. That email comes from <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> once your package is dispatched and includes a live tracking link for your carrier.</li><li style="font-family: Inter; font-size: 16px;"><a href="https://shopify.com/92589392244/account">Sign into your account</a>: You can sign into your account here to get your tracking number and view order status.</li><li style="font-family: Inter; font-size: 16px;">Shopify Shop App: You can track your order through Shopify&#x2019;s Shop App</li></ul> A few things worth knowing:<ul><li style="font-family: Inter; font-size: 16px;">Tracking can take 24&#x2013;48 hours to start updating after dispatch, so if the link looks quiet at first, give it a little time.</li><li style="font-family: Inter; font-size: 16px;">Orders are sent with DHL (Norway, Sweden, Finland, UK, Australia) or UPS (everywhere else), and your tracking link will take you straight to the right carrier.</li><li style="font-family: Inter; font-size: 16px;">We usually dispatch orders within 24 hours on business days when the order is placed before our daily warehouse cut-off time of 1pm CET/CEST. Orders placed after the cut-off time, over the weekend, or on holidays will usually be dispatched within the next 1&#x2013;2 business days. During busy or peak periods, dispatch can take up to around 4 business days.</li></ul>Can&apos;t find the email? Check your spam folder and make sure the address on your order is spelled correctly. If it still hasn&apos;t turned up, get in touch through&#xA0;<a href="https://www.onepiece.com/pages/contact-us">our contact form</a>.

How can I track my order?

What can and can't be changed after you place an order.

We&#x2019;re not able to amend your order once it&#x2019;s been placed and we apologize for any inconvenience caused.You can request to cancel your order by emailing us at <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> with CANCEL ORDER and your order number in the subject line.Cancellation requests are not guaranteed.Our automated logistics system starts processing orders quickly, so the best chance of cancellation is to contact us within 15 minutes of placing your order. Please note that we are a very small team operating on CET/CEST, so even if you contact us quickly, we may not see the request in time.If your request is sent over the weekend or after your order has already entered fulfillment, it is unlikely we&#x2019;ll be able to cancel it in time.If your order has already been dispatched, you can return it once it arrives. Please register your return through our&#xA0;<a href="https://www.onepiece.com/pages/returns">returns portal</a>&#xA0;within 30 days of delivery. Full details can be found in our&#xA0;<a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.For EU/UK customers: this cancellation process does not affect any statutory rights you may have, including your right of withdrawal where applicable. However, if your order has already entered fulfillment or been dispatched, you&#x2019;ll need to return it once it arrives through our standard returns process.&#xA0;To learn more go <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/Your-Right-of-Withdrawal-EU-UK-6855342" id="isPasted">here</a>.&#xA0;

Can I change my order?

How to update your delivery address before your order ships.

We&#x2019;re sorry, but we&#x2019;re not able to amend your shipping address once an order has been placed.We&#x2019;re also unable to redirect orders to a different address after they have shipped. Where supported by the carrier, you may be able to change your delivery date or delivery location using the tracking link in your shipping confirmation email.Once your order has shipped, Onepiece is not able to update the delivery address or make delivery changes on your behalf. If you need to make changes, please contact the carrier directly or use the options available through their tracking page.You can request to cancel your order by emailing us at <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> with CANCEL ORDER and your order number in the subject line.Cancellation requests are not guaranteed.Our automated logistics system starts processing orders quickly, so the best chance of cancellation is to contact us within 15 minutes of placing your order. Please note that we are a very small team operating on CET/CEST, so even if you contact us quickly, we may not see the request in time.Cancellation requests are reviewed on a case-by-case basis. If your request is sent over the weekend or after your order has already entered fulfillment, it is unlikely we&#x2019;ll be able to cancel it in time.If your order has already been dispatched, you can return it once it arrives. Please register your return through our <a href="https://www.onepiece.com/pages/returns">returns portal</a> within 30 days of delivery. Full details can be found in our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy.</a>

Can I change my shipping address?

How to cancel your order before it ships.

Cancellation requests are not guaranteed.You can request to cancel your order by emailing us at <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> with CANCEL ORDER and your order number in the subject line.Our automated logistics system starts processing orders quickly, so the best chance of cancellation is to contact us within 15 minutes of placing your order. Please note that we are a very small team operating on CET/CEST, so even if you contact us quickly, we may not see the request in time.Cancellation requests are reviewed on a case-by-case basis. If your request is sent over the weekend or after your order has already entered fulfillment, it is unlikely we&#x2019;ll be able to cancel it in time.If your order has already been dispatched, you can return it once it arrives. Please register your return through our <a href="https://www.onepiece.com/pages/returns">returns portal</a> within 30 days of delivery. Full details can be found in our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.For EU/UK customers: this cancellation process does not affect any statutory rights you may have, including your right of withdrawal where applicable. However, if your order has already entered fulfillment or been dispatched, you&#x2019;ll need to return it once it arrives through our standard returns process. To learn more go <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/Your-Right-of-Withdrawal-EU-UK-6855342">here</a>.&#xA0;

Can I cancel my order?

Steps to take if your confirmation email hasn't arrived.

First, don&apos;t worry &#x2014; a missing confirmation email usually doesn&apos;t mean anything went wrong with your order. Here are the quick things to check:<ul><li>Look in your spam or junk folder. Confirmation emails come from <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> and sometimes end up there.</li><li><a href="https://shopify.com/92589392244/account">Sign into your account</a>: You can sign into your account here to get your tracking number and view order status.</li><li>Shopify Shop App: You can track your order through Shopify&#x2019;s Shop App</li></ul>Still can&#x2019;t find it? Reach out via our <a href="https://www.onepiece.com/pages/contact-us">contact form</a> here.

I didn't receive an order confirmation, what should I do?

Onepiece

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