How can I track my order?Updated 3 months ago

You can track your order in the following ways:

• Track your order: here
• Email: Track your order with the link we email you as soon as it leaves our warehouse. That email comes from [email protected] once your package is dispatched and includes a live tracking link for your carrier.
• Sign into your account: You can sign into your account here to get your tracking number and view order status.
• Shopify Shop App: You can track your order through Shopify’s Shop App

A few things worth knowing:

• Tracking can take 24–48 hours to start updating after dispatch, so if the link looks quiet at first, give it a little time.
• Orders are sent with DHL (Norway, Sweden, Finland, UK, Australia) or UPS (everywhere else), and your tracking link will take you straight to the right carrier.
• We usually dispatch orders within 24 hours on business days when the order is placed before our daily warehouse cut-off time of 1pm CET/CEST. Orders placed after the cut-off time, over the weekend, or on holidays will usually be dispatched within the next 1–2 business days. During busy or peak periods, dispatch can take up to around 4 business days.

Can't find the email? Check your spam folder and make sure the address on your order is spelled correctly. If it still hasn't turned up, get in touch through our contact form.