Can I change my shipping address?Updated 3 months ago

We’re sorry, but we’re not able to amend your shipping address once an order has been placed.

We’re also unable to redirect orders to a different address after they have shipped. Where supported by the carrier, you may be able to change your delivery date or delivery location using the tracking link in your shipping confirmation email.

Once your order has shipped, Onepiece is not able to update the delivery address or make delivery changes on your behalf. If you need to make changes, please contact the carrier directly or use the options available through their tracking page.

You can request to cancel your order by emailing us at [email protected] with CANCEL ORDER and your order number in the subject line.

Cancellation requests are not guaranteed.

Our automated logistics system starts processing orders quickly, so the best chance of cancellation is to contact us within 15 minutes of placing your order. Please note that we are a very small team operating on CET/CEST, so even if you contact us quickly, we may not see the request in time.

Cancellation requests are reviewed on a case-by-case basis. If your request is sent over the weekend or after your order has already entered fulfillment, it is unlikely we’ll be able to cancel it in time.

If your order has already been dispatched, you can return it once it arrives. Please register your return through our returns portal within 30 days of delivery. Full details can be found in our Return & Refund Policy.