Returns & Exchange PolicyUpdated 7 days ago

THE SHORT VERSION

You have 30 days from delivery to return anything you’re not happy with. Start your return through our returns portal, send the items back unworn with the tags attached, and we’ll refund your original payment method within 14 business days of your return reaching our warehouse, usually faster.

A few things to know before you buy:

We do not offer exchanges at this time. If you need a different size or color, please return your item and place a new order.

We charge for return shipping. We know this isn’t ideal, but for a small business shipping worldwide, the costs of return shipping, re-importing goods in some cases, and ever-changing international logistics add up quickly. Charging for return shipping helps us keep returns sustainable without building those costs into every product price.

Return shipping costs vary by country. You can find the current rates in our full Returns Policy below.

Original shipping costs, taxes, duties, and import fees are not refunded when an order is returned.

Please note: all returns must be registered through our returns portal before being sent back. We can’t take responsibility for returns that are lost or delayed if they haven’t been registered first.
Norwegian returns: Due to recent system upgrades, we no longer accept local Norwegian returns. Norwegian orders must be processed through our returns portal and shipped back to our warehouse. Orders sent to our old return address will not be accepted or processed, as that return system is no longer in use.

1. RETURN WINDOW

You can return any item within 30 days of the day your order was delivered.

To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags attached, and in its original packaging.

To start your return, you’ll need your order number and access to the email address used to place the order.

2. HOW TO RETURN

All returns must be registered through our returns portal here.

Enter your order number and email address.

Select the items you are returning and choose your return reason.

Once your return is confirmed, check your email for your return shipping label and return receipt.

Print your return label, attach it to your package, and drop it off with the carrier shown on the label, or at an official parcel drop-off location accepted by that carrier.

Please note: items that come back worn, washed, used, or without tags cannot be refunded.

3. RETURN SHIPPING FEES

A return shipping fee is deducted from your refund at a flat rate based on your market. These rates may be updated from time to time. You can find the current return shipping fees in the table below.

4. REFUND STATUS

We aim to issue refunds within 7 business days of your return arriving at our warehouse.

During peak season, from November to February, please allow up to 14 business days for your refund to be fully processed.

Once your refund has been processed, we’ll send you a confirmation email with the final refund amount.

If you haven’t received your refund within 14 business days of your return arriving at our warehouse, please contact us and we’ll look into it.

5. FAULTY, DAMAGED, OR WRONG ITEMS

Please check your order when it arrives. If something is damaged, faulty, or not what you ordered, please do not send it back yet. Contact our Customer Care team first so we can review the issue and help you properly.

Submit your claim here.

When submitting your claim, please include:

Your order number

A short description of the issue

Clear photos showing the damage, fault, or incorrect item

Every claim is reviewed manually. If the issue is confirmed as a manufacturing fault or our mistake, we’ll make it right.

Damage caused by normal wear and tear, misuse, accidents, or general use is not considered a valid claim.

Please ensure you report an issue within the respective deadliness

Damaged: Within 7 days of when the package was marked delivered

Defective: Within 7 days of when the package was marked delivered

Wrong items: Within 7 days of when the package was marked delivered

Missing: Within 7 days of when the package was marked delivered

Claims can take 14–20 business days to be reviewed and processed.

Unauthorized returns or claims may be returned to the sender.

6. EXCHANGES

We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. REFUNDS

Refunds go back to your original payment method. We cannot redirect refunds to a different account, card, or payment method.

If your order was paid for using a gift card, the amount paid by gift card will be refunded back to the original gift card. Gift card payments cannot be refunded to a bank account, card, or other payment method.

We process refunds within 14 days of your return arriving at our warehouse, usually faster depending on the season. Once your refund has been processed, we’ll send you a confirmation email with the final refund amount.

Your refund is calculated based on the item or items you return, minus the return fee for your market.

Example:

Returned item value: 100.00
Return shipping fee: -9.90
Refund amount: 90.10

Original shipping costs, taxes, duties, and import fees are not refunded when an order is returned. Return fees vary by country and are listed in the table above.

Please note that once your refund has been processed, it may still take a few days for your bank or credit card provider to post the refund to your account.

8. TAXES & DUTIES

If taxes, duties, or import fees were paid directly to the shipping carrier, such as DHL or UPS, or to your local customs authority, these are not refunded by Onepiece when an order is returned.

In some countries, you may be able to claim a refund of duties or taxes after returning the goods. To do this, please contact the carrier or your local customs authority directly, as the process and eligibility rules vary by country.

Please note that carrier administration, brokerage, or handling fees are usually non-refundable. Onepiece is not able to contact the carrier or customs authority on your behalf.

9. YOUR STATUTORY RIGHTS

Nothing in this policy limits your statutory rights.

If your order is delivered to the EU or UK, you may have the legal right to cancel your order within 14 days of delivery, for any reason and without giving a justification. This is often referred to as the cooling-off period or right of withdrawal.

This right sits alongside our standard 30-day return policy. To be eligible, your item must be returned in the same condition you received it: unworn or unused, with tags attached, and in its original packaging.

All returns, including returns under the EU/UK cooling-off period, must be registered through our returns portal before being sent back.

10. QUESTIONS?

Our Help Center answers the most common questions. For anything else, please use our contact form here.