The terms that apply when you shop with Onepiece.

<p>Last updated: June 22, 2026</p><p>These Terms &amp; Conditions govern the sale of products through onepiece.com. Please read them carefully &#x2014; you will be asked to agree to them before placing an order. They apply together with our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/shipping-policy-6805199">Shipping Policy</a>, <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>, and <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/privacy-policy-6805200">Privacy Policy</a>, which form part of these terms.</p><h3 id="1-who-you-are-buying-from">1. WHO YOU ARE BUYING FROM</h3><p>In these terms, &quot;we&quot;, &quot;us&quot; and &quot;our&quot; mean Onepiece, and &quot;you&quot; means the customer placing an order. The Onepiece entity responsible for your order and for processing your personal data depends on where your order is delivered:</p><ul><li><strong>UK &amp; Australia:</strong> Onepiece Jump In Limited</li><li><strong>United States &amp; Canada:</strong> Onepiece America LLC</li><li><strong>All other countries:</strong> Onepiece Jump In AS</li></ul><p>Our full company details are in the &quot;About us&quot; section below.</p><h3 id="2-eligibility">2. ELIGIBILITY</h3><p>By placing an order, you confirm that:</p><ul><li>You are at least 18 years old and legally able to enter into a binding contract.</li><li>The information you provide at checkout is accurate and complete.</li><li>You are resident in the country you select for delivery and are able to accept delivery there.</li></ul><h3 id="3-how-an-order-is-made">3. HOW AN ORDER IS MADE</h3><p>The display of products on our website is an invitation to treat, not an offer. Your order is an offer to buy, and a binding contract is formed only when we send you an order confirmation email. If we cannot fulfil your order &#x2014; for example, if an item is out of stock, mispriced, or we suspect fraud &#x2014; we will let you know by email and will not charge you, or will refund you.</p><p>To place an order you will:</p><ul><li>Add items to your cart and proceed to checkout.</li><li>Choose your delivery option and payment method.</li><li>Review your order summary, where you can correct any errors before confirming.</li><li>Confirm your order and accept these terms.</li></ul><p>These terms are provided in English.. We may update them from time to time; the version that applies to your order is the one in force when you place it. We recommend you save or print a copy for your records.</p><h3 id="4-prices-taxes-and-duties">4. PRICES, TAXES AND DUTIES</h3><p>Prices are shown on our website in your local currency, based on the country you select. While we take care to price accurately, errors can occur; if the correct price is higher than the price shown, we will contact you before processing your order so you can confirm or cancel.</p><p>For most markets &#x2014; including the EU, the United Kingdom, Switzerland, the United States, Canada, and Australia &#x2014; prices include VAT and any applicable duties, with nothing further to pay on delivery. For some international destinations, duties and import taxes are not included and may be charged by the carrier or customs authority on arrival; these are your responsibility. Whether duties are included is always shown at checkout for your selected country, and full details are in our Shipping Policy.</p><p>A delivery charge may apply and is shown at checkout. Payment is taken when you place your order. We may withhold or cancel your order if payment is not received in full.</p><h3 id="price-changes-and-promotions">PRICE CHANGES AND PROMOTIONS</h3><p>We may change prices, add or withdraw products, and start, change, or end promotions, sales, and discount codes at any time without notice. Such changes do not affect orders already confirmed.</p><h3 id="5-no-price-adjustments">5. NO PRICE ADJUSTMENTS</h3><p>We do not offer retroactive price adjustments. If an item you purchased is later reduced in a sale, promotion, or markdown, we are unable to refund the difference or apply a discount code to a past order.</p><h3 id="6-payment-methods">6. PAYMENT METHODS</h3><p>We accept the payment methods shown at checkout for your market.</p><p>When you pay with Klarna, your payment details are collected and processed by Klarna under Klarna&apos;s own terms and privacy statement, and your agreement for that payment service is with Klarna.</p><h3 id="7-delivery">7. DELIVERY</h3><p>We deliver to the address you provide at checkout. Dispatch and delivery times, carriers, rates, and how your package is delivered are set out in our Shipping Policy. The times shown there are estimates, not guarantees, and may be affected by customs clearance or events outside our control.</p><p>You are responsible for entering the correct delivery address and country; we cannot change these once an order is placed. Risk of loss or damage passes to you on delivery, and ownership passes to you once we have received payment in full. If a package is not collected from a collection point, or delivery is refused, your order is returned to our warehouse and refunded once processed, with the applicable return shipping fee deducted, as set out in our Shipping Policy and Return &amp; Refund Policy.</p><h3 id="8-returns-and-refunds">8. RETURNS AND REFUNDS</h3><p>You can return most items within 30 days of delivery under our Return &amp; Refund Policy. Items must be unworn, with tags attached, in their original packaging, and registered through our <a href="https://www.onepiece.com/pages/returns">returns portal</a> before being sent back. Return shipping fees, refund timing, faulty-item claims, and our no-exchanges process are all covered in the Return &amp; Refund Policy.</p><p>Refunds are issued to your original payment method; payments made with a gift card are refunded as gift-card credit. Original shipping charges, taxes, duties, and import fees are not refunded on a return. Nothing in these terms affects your statutory rights, including your right to a remedy for faulty goods.</p><p>If we have produced custom-made items for your order, these items are not eligible for return.</p><h3 id="9-eu--uk-right-of-withdrawal">9. EU &amp; UK RIGHT OF WITHDRAWAL</h3><p>If your order is delivered in the EU or UK, you have the legal right to withdraw from your purchase within 14 days of receiving it, for any reason and without giving a justification. This right is in addition to our 30-day return policy.</p><p>The withdrawal period ends 14 days after the day you (or someone you nominate, other than the carrier) receive the goods. Where an order arrives in several shipments, the period runs from the day you receive the last item.</p><p>To exercise your right of withdrawal, tell us your decision by a clear statement before the period ends. You can use the model withdrawal form on our Right of Withdrawal page, start a return through our returns portal, or contact our customer care team in writing. You must then return the goods, in the condition you received them, without undue delay and within 14 days.</p><p>We will refund all payments received from you &#x2014; excluding any extra cost arising from your choice of a delivery option other than our standard one &#x2014; within the period required by law and in line with our Return &amp; Refund Policy, using your original payment method. We may withhold the refund until we receive the goods back or you provide proof of return.</p><h3 id="10-using-our-website">10. USING OUR WEBSITE</h3><p>Our website is for your personal, non-commercial use. You may not misuse it, interfere with its security, or use it for any unlawful purpose. Our website may link to third-party sites we do not control, and we are not responsible for their content or security. To the extent permitted by law, the website is provided &quot;as is&quot;.</p><h3 id="11-intellectual-property">11. INTELLECTUAL PROPERTY</h3><p>All content on our website &#x2014; including text, product descriptions, images, photography, video, graphics, logos, and trademarks &#x2014; is owned by or licensed to Onepiece and protected by intellectual property laws. You may view it for personal, non-commercial use only, and may not copy, reproduce, modify, distribute, or create derivative works from it without our written consent. &#x201C;Onepiece&#x201D; and the Onepiece logo are registered trademarks of Onepiece Jump In AS and its subsidiaries.</p><h3 id="12-content-you-submit">12. CONTENT YOU SUBMIT</h3><p>If you submit a review, comment, photo, video, or other content to us, or tag us on social media, you grant Onepiece a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content across our marketing and sales channels. You confirm the content is your own, is accurate, does not infringe anyone&apos;s rights, and that any person featured in it has agreed to its use. Where content identifies you or another person, we will only use it in marketing with appropriate consent, and you may ask us to stop using it at any time by contacting our customer care team. We may remove any content at our discretion.</p><h3 id="13-marketing">13. MARKETING</h3><p>With your consent, we will send you marketing by email and SMS about our products and promotions. You can opt out at any time:</p><ul><li><strong>Email</strong>: use the &quot;unsubscribe&quot; link in any marketing email.</li><li><strong>SMS</strong>: reply STOP to any marketing text.</li><li>Or contact our customer care team and ask to be removed.</li></ul><p>It may take a few days to update our systems, so you may briefly still receive messages. Opting out of marketing does not stop service messages such as order and delivery updates. We handle your data in line with our Privacy Policy and do not sell your personal information.</p><h3 id="14-liability">14. LIABILITY</h3><p>Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be limited or excluded under applicable consumer law (including the UK Consumer Rights Act 2015 and equivalent legislation elsewhere). Your statutory rights as a consumer are not affected.</p><p>Subject to the above, we are not liable for losses caused by events beyond our reasonable control (including extreme weather, strikes, transport or carrier failures, pandemics, war, or civil unrest), nor for business losses such as lost profits, revenue, or goodwill.</p><h3 id="15-general">15. GENERAL</h3><ul><li>We may update these terms from time to time for operational, legal, or regulatory reasons. The current version, with its &quot;Last updated&quot; date, will always appear on this page. Changes do not affect orders already confirmed.</li><li>If any provision is held invalid or unenforceable, the remaining provisions stay in effect.</li><li>We may transfer our rights and obligations under these terms; you may not transfer yours without our consent. A failure to enforce a term is not a waiver of it.</li><li>These terms are the entire agreement between you and us regarding your purchase, and are governed by the applicable laws of the market in which you purchased. The Onepiece entity responsible for your order has non-exclusive jurisdiction over any dispute.</li></ul><h3 id="16-complaints-and-disputes">16. COMPLAINTS AND DISPUTES</h3><p>If something has gone wrong with your order, please contact our customer care team first &#x2014; most issues are resolved quickly and informally. If you are a consumer in the EU and we are unable to resolve your complaint, you may be entitled to refer the dispute to an alternative dispute resolution body in your country. Nothing here affects your right to bring a claim before the courts.</p><h3 id="17-about-us">17. ABOUT US</h3><p>The Onepiece entity responsible for your order is shown in section 1.</p><p>Our parent company and registered office is:</p><p>Onepiece Jump In AS</p><p>Eilert Sundts Gate 41, 0355 Oslo, Norway</p><p>Company registration number (Norway): 995135469</p><p>For questions about these terms or your order, please contact our customer care team via the <a href="https://www.onepiece.com/pages/contact-us">contact form</a> on our website.</p>

Terms & Conditions

Our complete returns and exchange policy.

<h3 id="the-short-version">THE SHORT VERSION</h3><p>You have <strong>30 days</strong> from delivery to return anything you&#x2019;re not happy with. Start your return through our <a href="https://www.onepiece.com/pages/returns">returns portal</a>, send the items back unworn with the tags attached, and we&#x2019;ll refund your original payment method <strong>within 14 business days</strong> of your return reaching our warehouse, usually faster.</p><p><strong>A few things to know before you buy:</strong></p><p>We do not offer exchanges at this time. If you need a different size or color, please return your item and place a new order.</p><p><strong>We charge for return shipping.</strong> We know this isn&#x2019;t ideal, but for a small business shipping worldwide, the costs of return shipping, re-importing goods in some cases, and ever-changing international logistics add up quickly. Charging for return shipping helps us keep returns sustainable without building those costs into every product price.</p><p>Return shipping costs vary by country. You can find the current rates in our full Returns Policy below.</p><p>Original shipping costs, taxes, duties, and import fees are not refunded when an order is returned.</p><p><strong>Please note:</strong> all returns must be registered through our returns portal before being sent back. We can&#x2019;t take responsibility for returns that are lost or delayed if they haven&#x2019;t been registered first.<br><strong>Norwegian returns:</strong> Due to recent system upgrades, <strong>we no longer accept local Norwegian returns.</strong> Norwegian orders must be processed through our returns portal and shipped back to our warehouse. Orders sent to our old return address will not be accepted or processed, as that return system is no longer in use.</p><h3 id="1-return-window">1. RETURN WINDOW</h3><p>You can return any item within 30 days of the day your order was delivered.</p><p>To be eligible for a return, your item must be in the same condition you received it: unworn or unused, with tags attached, and in its original packaging.</p><p>To start your return, you&#x2019;ll need your order number and access to the email address used to place the order.</p><h3 id="2-how-to-return">2. HOW TO RETURN</h3><p>All returns must be registered through our returns portal <a href="https://www.onepiece.com/pages/returns">here</a>.</p><p>Enter your order number and email address.</p><p>Select the items you are returning and choose your return reason.</p><p>Once your return is confirmed, check your email for your return shipping label and return receipt.</p><p>Print your return label, attach it to your package, and drop it off with the carrier shown on the label, or at an official parcel drop-off location accepted by that carrier.</p><p><strong>Please note:</strong> items that come back worn, washed, used, or without tags cannot be refunded.</p><h3 id="3-return-shipping-fees">3. RETURN SHIPPING FEES</h3><p>A return shipping fee is deducted from your refund at a flat rate based on your market. These rates may be updated from time to time. You can find the current return shipping fees in the table below.</p><table style="border-collapse:collapse;width:100%;margin:12px 0"><thead><tr><th style="border:1px solid #e0e0e0;background:#f2f2ef;padding:8px;text-align:left"><strong>Country</strong></th><th style="border:1px solid #e0e0e0;background:#f2f2ef;padding:8px;text-align:left"><strong>Return Shipping</strong></th></tr></thead><tbody><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1F3;&#x1F1F4; Norway</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">kr99 NOK</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1F8;&#x1F1EA; Sweden</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">kr69 SEK</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1E9;&#x1F1F0; Denmark</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">kr59 DKK</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1EB;&#x1F1EE; Finland</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x20AC;6.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1EC;&#x1F1E7; United Kingdom</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#xA3;9.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1E6;&#x1F1FA; Australia</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">A$ 24.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1EA;&#x1F1FA; EU / rest of Europe</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x20AC;9.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1E8;&#x1F1ED; Switzerland</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">CHF 12.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F1FA;&#x1F1F8; United States</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">$19.90</td></tr><tr><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">&#x1F30D; Rest of World</td><td style="border:1px solid #e0e0e0;padding:8px;text-align:left;vertical-align:top">$19.90</td></tr></tbody></table><h3 id="4-refund-status">4. REFUND STATUS</h3><p>We aim to issue refunds within 7 business days of your return arriving at our warehouse.</p><p>During peak season, from November to February, please allow up to 14 business days for your refund to be fully processed.</p><p>Once your refund has been processed, we&#x2019;ll send you a confirmation email with the final refund amount.</p><p>If you haven&#x2019;t received your refund within 14 business days of your return arriving at our warehouse, please contact us and we&#x2019;ll look into it.</p><h3 id="5-faulty-damaged-or-wrong-items">5. FAULTY, DAMAGED, OR WRONG ITEMS</h3><p><strong>Please check your order when it arrives. If something is damaged, faulty, or not what you ordered, please do not send it back yet. Contact our Customer Care team first so we can review the issue and help you properly.</strong></p><p>Submit your claim <a href="https://www.onepiece.com/pages/claims">here</a>.</p><p>When submitting your claim, please include:</p><p>Your order number</p><p>A short description of the issue</p><p>Clear photos showing the damage, fault, or incorrect item</p><p>Every claim is reviewed manually. If the issue is confirmed as a manufacturing fault or our mistake, we&#x2019;ll make it right.</p><p>Damage caused by normal wear and tear, misuse, accidents, or general use is not considered a valid claim.</p><p><strong>Please ensure you report an issue within the respective deadlines</strong>s</p><p>Damaged: Within 7 days of when the package was marked delivered</p><p>Defective: Within 7 days of when the package was marked delivered</p><p>Wrong items: Within 7 days of when the package was marked delivered</p><p>Missing: Within 7 days of when the package was marked delivered</p><p>Claims can take 14&#x2013;20 business days to be reviewed and processed.</p><p>Unauthorized returns or claims may be returned to the sender.</p><h3 id="6-exchanges">6. EXCHANGES</h3><p>We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.</p><h3 id="7-refunds">7. REFUNDS</h3><p>Refunds go back to your original payment method. We cannot redirect refunds to a different account, card, or payment method.</p><p>If your order was paid for using a gift card, the amount paid by gift card will be refunded back to the original gift card. Gift card payments cannot be refunded to a bank account, card, or other payment method.</p><p>We process refunds within 14 days of your return arriving at our warehouse, usually faster depending on the season. Once your refund has been processed, we&#x2019;ll send you a confirmation email with the final refund amount.</p><p>Your refund is calculated based on the item or items you return, minus the return fee for your market.</p><p>Example:</p><p>Returned item value: 100.00<br>Return shipping fee: -9.90<br>Refund amount: 90.10</p><p>Original shipping costs, taxes, duties, and import fees are not refunded when an order is returned. Return fees vary by country and are listed in the table above.</p><p>Please note that once your refund has been processed, it may still take a few days for your bank or credit card provider to post the refund to your account.</p><h3 id="8-taxes--duties">8. TAXES &amp; DUTIES</h3><p>If taxes, duties, or import fees were paid directly to the shipping carrier, such as DHL or UPS, or to your local customs authority, these are not refunded by Onepiece when an order is returned.</p><p>In some countries, you may be able to claim a refund of duties or taxes after returning the goods. To do this, please contact the carrier or your local customs authority directly, as the process and eligibility rules vary by country.</p><p>Please note that carrier administration, brokerage, or handling fees are usually non-refundable. Onepiece is not able to contact the carrier or customs authority on your behalf.</p><h3 id="9-your-statutory-rights">9. YOUR STATUTORY RIGHTS</h3><p>Nothing in this policy limits your statutory rights.</p><p>If your order is delivered to the EU or UK, you may have the legal right to cancel your order within 14 days of delivery, for any reason and without giving a justification. This is often referred to as the cooling-off period or right of withdrawal.</p><p>This right sits alongside our standard 30-day return policy. To be eligible, your item must be returned in the same condition you received it: unworn or unused, with tags attached, and in its original packaging.</p><p>All returns, including returns under the EU/UK cooling-off period, must be registered through our returns portal before being sent back.</p><h3 id="10-questions">10. QUESTIONS?</h3><p>Our <a href="https://www.onepiece.com/pages/faq">Help Center</a> answers the most common questions. For anything else, please use our <a href="https://www.onepiece.com/pages/contact-us">contact form</a> here.</p>

Returns & Exchange Policy

<h3 id="information-according-to-companies-law">Information according to Companies Law</h3><p><strong>Onepiece Jump In AS</strong><br>Eilert Sundts gate 41<br>0355 Oslo<br>Norway</p><p><strong>Email:</strong> <a href="mailto:hello@onepiece.com">hello@onepiece.com</a></p><h3 id="register-entry">Register entry</h3><p>Registration number: 995 135 469<br>Registered with the Norwegian Business Register (Br&#xF8;nn&#xF8;ysundregistrene)</p><h3 id="sales-tax--vat-identification">Sales tax / VAT identification</h3><p>Norwegian VAT: NO 995 135 469 MVA</p><h3 id="liability-for-contents">Liability for contents</h3><p>The contents of our pages were created with the greatest care. However, we cannot assume any liability for the correctness, completeness and topicality of the contents. As a service provider, we are responsible for our own content on these pages according to general laws. Accordingly, we are not obliged to monitor transmitted or stored external information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this respect is only possible from the time of knowledge of a concrete infringement. If we become aware of any such infringements, we will remove such content immediately.</p><h3 id="liability-for-links">Liability for links</h3><p>Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore we cannot assume any liability for these external contents. The respective provider or operator of the sites is always responsible for the contents of the linked sites. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements, we will remove such links immediately.</p><h3 id="copyright">Copyright</h3><p>The contents and works on these pages created by the site operators are subject to Norwegian copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is marked as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such contents immediately.</p>

Legal Notice

Dispatch times, delivery, rates, duties, and order tracking.

Shipping Policy

How Onepiece collects, uses, and protects your personal data.

<p>Last updated: April 23, 2026</p><p>Onepiece operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the &quot;Services&quot;). Onepiece is powered by Shopify, which enables us to provide the Services to you.</p><p>This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/terms-and-conditions-6567284">Terms &amp; Conditions</a> and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.</p><p>Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.</p><h3 id="why-we-collect-your-data">WHY WE COLLECT YOUR DATA</h3><p>We collect, use, and store your basic personal details to process and send your orders to the correct person and location. We also use it to keep you up to date on our latest products, special offers, and sales. The more you share with us, the more we can tailor your experience &#x2014; from product recommendations to newsletter content.</p><h3 id="personal-information-we-collect-or-process">PERSONAL INFORMATION WE COLLECT OR PROCESS</h3><p>When we use the term &quot;personal information,&quot; we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified.</p><p>Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following:</p><p><strong>Contact details</strong> &#x2014; your name, address, billing address, shipping address, phone number, and email address.</p><p><strong>Financial information</strong> &#x2014; credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation. We do not store your credit card information; we securely pass this to our payment partners.</p><p><strong>Account information</strong> &#x2014; username, password, security questions, preferences, and settings.</p><p><strong>Transaction information</strong> &#x2014; items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, and your past transactions.</p><p><strong>Gift cards and rewards</strong> &#x2014; gift card balances and gift card transactions.</p><p><strong>Communications with us</strong> &#x2014; the information you include when sending a customer care inquiry or responding to our emails.</p><p><strong>Device information</strong> &#x2014; information about your device, browser, or network connection, your IP address, and other unique identifiers.</p><p><strong>Usage information</strong> &#x2014; how and when you interact with or navigate the Services.</p><h3 id="where-we-collect-your-data-from">WHERE WE COLLECT YOUR DATA FROM</h3><p><strong>Directly from you</strong> &#x2014; when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.</p><p><strong>Automatically through the Services</strong> &#x2014; from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.</p><p><strong>From our service providers</strong> &#x2014; when we engage them to enable certain technology and when they collect or process your personal information on our behalf.</p><p><strong>From our partners or other third parties</strong> &#x2014; including marketing platforms and analytics providers.</p><h3 id="how-we-use-your-personal-information">HOW WE USE YOUR PERSONAL INFORMATION</h3><p><strong>Providing and improving the Services.</strong> To perform our contract with you, process your payments, fulfill your orders, arrange shipping, manage your account, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience &#x2014; including recommending products related to your past purchases.</p><p><strong>Marketing and advertising.</strong> To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services, including based on items you previously viewed, purchased, or added to your cart.</p><p><strong>Security and fraud prevention.</strong> To authenticate your account, provide a secure payment and shopping experience, detect fraud, protect public safety, and secure our Services.</p><p><strong>Communicating with you.</strong> To provide you with customer care, respond to your inquiries, and maintain our business relationship with you.</p><p><strong>Legal reasons.</strong> To comply with applicable law, respond to valid legal process, investigate or participate in civil discovery or litigation, and enforce or investigate potential violations of our terms or policies.</p><p><strong>We do not sell your personal data</strong> &#x2014; including your name, phone number, address, email address, or payment information.</p><h3 id="how-we-disclose-personal-information">HOW WE DISCLOSE PERSONAL INFORMATION</h3><p>In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These include:</p><p>With Shopify, our vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer care, cloud storage, fulfillment, and shipping). The key providers we rely on include Shopify (e-commerce platform and hosting), Shopify Payments and Klarna (payment processing), Klaviyo (email and SMS marketing), Gorgias (customer care), Meta and Google (advertising and analytics), and DHL and UPS (order fulfillment and delivery).</p><p>With <strong>business and marketing partners</strong> to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Depending on where you reside, you may have a right to direct us not to share information about you for this purpose.</p><p>When you <strong>direct, request, or otherwise consent</strong> to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.</p><p>With our <strong>affiliates</strong> or otherwise within our corporate group.</p><p>In connection with a <strong>business transaction</strong> such as a merger or bankruptcy, to comply with legal obligations (including subpoenas, search warrants, and similar requests), to enforce applicable terms of service or policies, and to protect or defend the Services.</p><h3 id="relationship-with-shopify">RELATIONSHIP WITH SHOPIFY</h3><p>The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.</p><p>To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over its use for these purposes.</p><p>To learn more about how Shopify uses your personal information and any rights you may have, visit the <a href="https://privacy.shopify.com/en">Shopify Consumer Privacy Policy</a>.</p><h3 id="klarna">KLARNA</h3><p>In order to offer you Klarna&apos;s payment methods, we may pass your personal data &#x2014; in the form of contact and order details &#x2014; to Klarna at checkout. Klarna uses this to assess whether you qualify for their payment methods and to tailor those methods for you. Your personal data transferred is processed in line with Klarna&apos;s own privacy notice.</p><h3 id="cookies">COOKIES</h3><p>A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from, your computer or mobile device. We use strictly necessary cookies to run the site. For analytics, preference, and advertising cookies, we ask for your consent through the cookie banner shown on your first visit, and you can change your choices at any time in our cookie settings.</p><p>We use the following cookies on our site:</p><p><strong>Site functionality cookies</strong> &#x2014; allow you to navigate the site and use core features, such as &quot;Add to Bag&quot; and &quot;Add to Wishlist.&quot;</p><p><strong>Site analytics cookies</strong> &#x2014; allow us to measure and analyze how our customers use our website so we can improve both functionality and experience.</p><p><strong>Customer preference cookies</strong> &#x2014; remember your preferences (such as your location) to make your shopping experience seamless and quicker.</p><p><strong>Targeting or advertising cookies</strong> &#x2014; used to deliver adverts relevant to you (including through Meta and Google), limit how often you see an ad, and measure the effectiveness of our marketing.</p><p>If you want to delete cookies already stored on your computer, visit the &quot;Help&quot; section of your browser. Please note that deleting or disabling cookies may affect your experience &#x2014; you may not be able to use certain features, and your shopping experience may be less seamless.</p><h3 id="third-party-websites-and-links">THIRD-PARTY WEBSITES AND LINKS</h3><p>The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on them. Information you provide on public or semi-public venues, including third-party social networking platforms, may be viewable by other users without limitation as to its use.</p><h3 id="childrens-data">CHILDREN&apos;S DATA</h3><p>The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.</p><p>As of the effective date of this Privacy Policy, we do not have actual knowledge that we &quot;share&quot; or &quot;sell&quot; (as those terms are defined in applicable law) personal information of individuals under 16 years of age.</p><h3 id="security-and-retention-of-your-information">SECURITY AND RETENTION OF YOUR INFORMATION</h3><p>We use market-leading technology and software to keep your personal data secure. Where we work with third-party services, we ensure they follow industry-standard security measures.</p><p>Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send to us may not be secure while in transit &#x2014; we recommend that you do not use unsecure channels to communicate sensitive information.</p><p>We will keep your data for direct marketing for a total of five years. For email marketing, we will consider you an inactive customer (and subsequently delete your data) if you haven&apos;t opened an email within the last three years. We reserve the right to save your data for legal and tax purposes for a total of five years. You may opt out of direct marketing during this period.</p><h3 id="your-rights-and-choices">YOUR RIGHTS AND CHOICES</h3><p>Depending on where you live, you may have some or all of the rights listed below. These rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.</p><p><strong>Right to access / know.</strong> You may have a right to request access to personal information that we hold about you.</p><p><strong>Right to delete.</strong> You may have a right to request that we delete personal information we maintain about you.</p><p><strong>Right to correct.</strong> You may have a right to request that we correct inaccurate personal information we maintain about you.</p><p><strong>Right of portability.</strong> You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances.</p><p><strong>Right to opt out of sale or sharing for targeted advertising.</strong> Depending on where you reside, you may have a right to opt out of the &quot;sale&quot; or &quot;share&quot; of your personal information, or to opt out of the processing of your personal information for purposes considered to be &quot;targeted advertising,&quot; as defined in applicable privacy laws.</p><p>If you visit our website with the Global Privacy Control opt-out preference signal enabled, we will automatically treat this as a request to opt out for the device and browser you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt-out request to the account as well. Other than the Global Privacy Control, we do not recognize other &quot;Do Not Track&quot; signals.</p><p>If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights above:</p><p><strong>Objection to processing and restriction of processing.</strong> You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.</p><p><strong>Withdrawal of consent.</strong> Where we rely on consent to process your personal information, you have the right to withdraw this consent. Withdrawal does not affect the lawfulness of any processing based on your consent before its withdrawal.</p><p>We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf.</p><h3 id="managing-your-email-and-sms-preferences">MANAGING YOUR EMAIL AND SMS PREFERENCES</h3><p>We may send you promotional emails. You can opt out at any time using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional messages &#x2014; such as those about your account or orders.</p><p>To stop receiving text messages from us, reply <strong>STOP</strong> to any text message sent from us.</p><p>Please note that some communications are an integral part of our service and cannot be opted out of. These include updates on your order, information about a potential refund or exchange, and other transactional messages.</p><h3 id="complaints">COMPLAINTS</h3><p>If you have complaints about how we process your personal information, please write to us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities <a href="https://edpb.europa.eu/about-edpb/about-edpb/members_en">here</a>.</p><h3 id="international-transfers">INTERNATIONAL TRANSFERS</h3><p>Please note that we may transfer, store, and process your personal information outside the country you live in.</p><p>If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission&apos;s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.</p><h3 id="changes-to-this-privacy-policy">CHANGES TO THIS PRIVACY POLICY</h3><p>We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the &quot;Last updated&quot; date at the top, and provide notice as required by applicable law.</p><h3 id="onepiece-entities">ONEPIECE ENTITIES</h3><p>Our registered office and principal trading address is:<br><strong>Onepiece Jump In AS</strong>, Eilert Sundts Gate 41, 0355 Oslo, Norway. Our company registration number in Norway is 995135469.</p><p>Local Onepiece entities are:</p><p><strong>UK &amp; Australia:</strong> Onepiece Jump In Limited</p><p><strong>US &amp; Canada:</strong> Onepiece America LLC</p><p><strong>All other countries:</strong> Onepiece Jump In AS</p><p>The Onepiece entity responsible for your purchases on our website and the processing of your personal data will depend on how you interact with our site and where you are located in the world.</p><h3 id="contact">CONTACT</h3><p>Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please write to us at the address below, or through the <a href="https://www.onepiece.com/pages/contact-us">contact form</a> on our website:</p><p><strong>Onepiece Jump In AS</strong><br>Eilert Sundts Gate 41<br>0355 Oslo<br>Norway</p><p>For the purpose of applicable data protection laws, we are the data controller of your personal information.</p>

Privacy Policy

Onepiece

The fine print — terms, returns policy, and legal.

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