Shipping PolicyUpdated 3 months ago
All Onepiece orders are shipped from our warehouse in the Netherlands.
We ship worldwide. To see if we currently ship to your location, please select your country using the country selector at the top of our website.
If your country is not listed, unfortunately we are unable to ship there at this time.
1. DISPATCH TIMES
Onepiece aims to ship your order as quickly as possible.
We aim to dispatch all orders within 24 hours, and many orders ship the same or next business day. Typically, if your order is placed Monday through Thursday, it will ship within 1–2 days. If your order is placed on a Friday, it will likely ship within 3–5 days.
During busy periods or large order influxes, dispatch may take 3–5 days. We appreciate your patience and always do our best to ship quickly.
Once your order has been dispatched, you will receive a shipping confirmation email from Onepiece and/or the carrier with a tracking link. You can also track your order end to end through Shopify’s Shop app or through our own tracking portal here.
PEAK SEASON
During peak season, including Black Week, Christmas, and other periods of high demand‚ delivery times can be longer than usual. Please allow up to 4 working days for dispatch and place your order early to avoid delays.
2. SHIPPING CARRIERS
We ship orders with the following carriers:
DHL — Norway, Sweden, Finland, the United Kingdom, and Australia
UPS — the rest of the world
3. DELIVERY TIMES
Estimated delivery time in business days, measured from dispatch. Delivery to destinations outside the EU may be extended by customs clearance.
| Region | Standard / Economy | Express |
|---|---|---|
| 🇳🇴 Norway | DHL Express — 1–2 days | — |
| 🇸🇪 Sweden | DHL Economy — 2 days | DHL Express — 1 day |
| 🇩🇰 Denmark | UPS Standard — 2 days | UPS Express — 1–2 days |
| 🇩🇪🇳🇱🇧🇪🇦🇹 Germany, Netherlands, Belgium, Austria | UPS Standard — 1–2 days | UPS Express — 1–2 days |
| 🇫🇷🇮🇹 France, Italy | UPS Standard — 2–3 days | UPS Express — 1–2 days |
| 🇪🇸 Spain | UPS Standard — 2–3 days | UPS Express — 1–2 days |
| 🇪🇺 Rest of EU | UPS Standard — 3–5 days | UPS Express — 2–3 days |
| 🇬🇧 United Kingdom | DHL Economy — 3 days | DHL Express — 1–2 days |
| 🇨🇭 Switzerland | UPS Standard — 2–3 days | UPS Express — 1–2 days |
| 🇺🇸 United States | UPS Express — 2–3 days | — |
| 🇨🇦 Canada | UPS Express — 2–3 days | — |
| 🇦🇺 Australia | DHL Express — 3 days | — |
| 🌍 Rest of World | UPS Express — 2–4 days | — |
4. SHIPPING RATES, TAXES, DUTIES, VAT
Shipping costs depend on your delivery country.
The table below shows delivery rates, free shipping thresholds, and whether taxes and duties are included.
| Region | Standard | Express | Free shipping over | Taxes & duties |
|---|---|---|---|---|
| 🇳🇴 Norway | 89 NOK | — | 2,000 NOK | ✅ Included |
| 🇸🇪 Sweden | 89 SEK | 129 SEK | 2,000 SEK | ✅ Included |
| 🇩🇰 Denmark | 59 DKK | 99 DKK | 2,000 DKK | ✅ Included |
| 🇩🇪🇳🇱🇧🇪🇦🇹 Germany, Netherlands, Belgium, Austria | €6.90 | €9.90 | €200 | ✅ Included |
| 🇫🇷🇮🇹 France, Italy | €7.90 | from €11.90 | €200 | ✅ Included |
| 🇪🇸 Spain | €9.90 | €19.90 | €200 | ✅ Included |
| 🇪🇺 Rest of EU | €12.90 | €18.90 | €200 | ✅ Included |
| 🇬🇧 United Kingdom | £6.90 | £12.90 | £200 | ✅ Included |
| 🇨🇭 Switzerland | 11.90 CHF | 24.90 CHF | 200 CHF | ✅ Included |
| 🇺🇸 United States | $14.90 | — | $250 | ✅ Included |
| 🇨🇦 Canada | $19.90 | — | $300 | ✅ Included |
| 🇦🇺 Australia | 24.90 AUD | — | 300 AUD | ✅ Included |
| 🌍 Rest of World | $19.90 | — | — | ❌ Not included |
For most markets, taxes, VAT, and duties are included at checkout. If duties are collected at customs, local import fees may be charged by the carrier on delivery. Onepiece has no control over these charges and cannot tell you the amount in advance — please contact your local customs authority for details. When ordering, you are responsible for any applicable import fees.
5. HOW YOUR PACKAGE IS DELIVERED
All orders are shipped from our warehouse in the Netherlands and delivered by DHL or UPS, depending on your delivery country. Every shipment is fully tracked from dispatch to delivery.
How your package arrives depends on your country and carrier:
In most markets, your order is delivered directly to the address you provide at checkout.
If your package is delivered to your address and you are not available, the carrier will attempt delivery again the next business day. If delivery is still unsuccessful, your package will be held at the nearest collection point for you to collect (see Collection Point Hold Time below).
Where supported by the carrier, you may be able to change your delivery date or delivery location using the tracking link in your shipping confirmation email.
Once your order has shipped, Onepiece is not able to update the delivery address or make delivery changes on your behalf. If you need to make changes, please contact the carrier directly or use the options available through their tracking page.
6. COLLECTION POINT HOLD TIME
Please collect your package as soon as you are notified. Carriers hold packages at a collection point for a limited time — typically 5 to 10 days depending on the carrier and your country — before returning them to our warehouse.
Once a package has arrived at a collection point, it cannot be redirected to a different address.
7. PACKAGES NOT COLLECTED
If you do not collect your package, refuse delivery, or the package is returned to us because it could not be delivered or collected, you will receive a refund once the order has been returned to our warehouse and has been processed.
A return shipping fee will be deducted from your refund. The current return shipping fees can be found here.
8. TRACKING YOUR ORDER
Once your order has been dispatched from our warehouse, you will receive an email with a tracking link. If you have not received it, please check your spam or junk folder.
Tracking notifications will come from [email protected] and/or directly from the carrier.
You can track your order end to end through Shopify’s Shop app or by going here. You will need your order number and the email address used to place the order to access the latest tracking information.
Please note that tracking information can take 24–48 hours to update after dispatch.
9. CHANGING YOUR DELIVERY ADDRESS
Once your order has been placed, we are unable to change the delivery address from our end.
You may contact us to request a cancellation, but this is not guaranteed. We are a small team, and cancellations are only possible if we see the request before the order has been processed, packed, or dispatched.
As soon as you receive your tracking number, you may contact the carrier directly to request a delivery change. Depending on your shipping country and carrier, address or delivery changes may be possible, but this varies by market.
If your package has arrived at a collection point, it cannot be redirected to a different address.
Onepiece cannot contact the carrier on your behalf to facilitate address changes.
10. CHANGING YOUR DELIVERY COUNTRY
We are unable to change the delivery country once an order has been placed.
11. WORLDWIDE SHIPPING
We ship to over 70 countries across Europe, the Americas, Asia-Pacific, the Middle East, and Africa. The country selector at the top of our website is the definitive list — select your country to see the prices, delivery options, and taxes that apply to your market. If your country does not appear in the selector, we are unfortunately unable to ship there at this time.
Countries we currently ship to
Europe: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and the United Kingdom.
North America: Canada, Mexico, and the United States.
Latin America: Argentina, Brazil, Chile, Colombia, Costa Rica, Peru, and Uruguay.
Asia-Pacific: Australia, Bangladesh, China, Hong Kong, India, Indonesia, Japan, Kazakhstan, Malaysia, Mongolia, New Zealand, Pakistan, the Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam.
Middle East: Bahrain, Israel, Kuwait, Qatar, Saudi Arabia, and the United Arab Emirates.
Africa: Egypt, Kenya, Nigeria, and South Africa.
Where we do not ship
If a country is not shown in the country selector, we are currently unable to deliver there. We are continually reviewing the markets we serve, so it is worth checking back.