Can I cancel my order?Updated 3 months ago

Cancellation requests are not guaranteed.

You can request to cancel your order by emailing us at [email protected] with CANCEL ORDER and your order number in the subject line.

Our automated logistics system starts processing orders quickly, so the best chance of cancellation is to contact us within 15 minutes of placing your order. Please note that we are a very small team operating on CET/CEST, so even if you contact us quickly, we may not see the request in time.

Cancellation requests are reviewed on a case-by-case basis. If your request is sent over the weekend or after your order has already entered fulfillment, it is unlikely we’ll be able to cancel it in time.

If your order has already been dispatched, you can return it once it arrives. Please register your return through our returns portal within 30 days of delivery. Full details can be found in our Return & Refund Policy.

For EU/UK customers: this cancellation process does not affect any statutory rights you may have, including your right of withdrawal where applicable. However, if your order has already entered fulfillment or been dispatched, you’ll need to return it once it arrives through our standard returns process. To learn more go here.