What to do when your order seems delayed or lost.

First, check your tracking link. We email it as soon as your order leaves our warehouse in the Netherlands, and it has the most up-to-date status of where your package is.A few things worth knowing while you wait:<ul><li>After dispatch, tracking can take 24&#x2013;48 hours to start updating, so an early scan that looks quiet is normal.</li><li>If your package is waiting at a collection point, there&apos;s usually a limited pickup window, so grab it before it gets sent back.</li><li>Delivery times vary by region, and during busy periods things can run a little slower than usual.</li></ul>If your tracking hasn&apos;t moved in a few days, shows as delivered but nothing has arrived, or you never received a tracking email at all, get in touch through our <a href="https://www.onepiece.com/pages/contact-us">contact form</a> or at <a href="mailto:hello@onepiece.com">hello@onepiece.com</a> with your order number and we&apos;ll look into it.One important note: if your package was marked delivered but something&apos;s wrong, please report it within as soon as possible of the delivered date.

I haven't received my order yet

Steps when something is missing from your delivery.

Sorry one of your items didn&apos;t make it &#x2014; let&apos;s track it down. Please contact our Customer Care team and we&apos;ll check what happened with your order.Apologies for the mix-up &#x2014; we&apos;ll get the right one to you. Please don&apos;t send anything back yet; contact our Customer Care team first so we can confirm what happened and fix it properly.To start, get in touch through our <a href="https://www.onepiece.com/pages/contact-us">Contact Form</a> within 7 days of the delivered date and include:<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A short description of what you received versus what you ordered</li></ul>Claims are reviewed manually and can take 14&#x2013;20 business days.You can find the full process in the Faulty, Damaged, or Wrong Items section of our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.

I am missing an item in my order

How to report a damaged item and get it resolved.

We&apos;re sorry, that&apos;s not the unboxing we wanted for you, and we&apos;ll make it right. Please don&apos;t send it back yet &#x2014; contact our Customer Care team first so we can review it and sort the fastest fix for you.To start, get in touch through our <a href="https://www.onepiece.com/pages/claims"></a><a href="https://www.onepiece.com/pages/contact-us">Contact Form</a> within 7 days of the delivered date and include:<ul><li>Your order number</li><li>A short description of what&apos;s damaged</li><li>Clear photos showing the damage</li></ul>Every claim is reviewed manually, which can take 14&#x2013;20 business days.For the full detail, see the Faulty, Damaged, or Wrong Items section of our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.

I have received a damaged item

What to do if your order contains the wrong product.

Apologies for the mix-up &#x2014; we&apos;ll get the right one to you. Please don&apos;t send anything back yet; contact our Customer Care team first so we can confirm what happened and fix it properly.To start, get in touch through our <a href="https://www.onepiece.com/pages/claims"></a><a href="https://www.onepiece.com/pages/contact-us">Contact Form</a> within 7 days of the delivered date and include:<ul><li>Your order number</li><li>A short description of what you received versus what you ordered</li><li>Clear photos of the item and, if you can, its label or tag</li></ul>Claims are reviewed manually and can take 14&#x2013;20 business days.You can find the full process in the Faulty, Damaged, or Wrong Items section of our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.

I received the wrong item

No problem &#x2014; if it&apos;s not covered by our other <a href="https://www.onepiece.com/pages/faq">Help Center</a> answers, our Customer Care team is happy to help with whatever&apos;s come up.To get you sorted as quickly as possible, contact us through our <a href="https://www.onepiece.com/pages/contact-us">Contact Form</a>Your order number<ul><li style="font-size: 16px;">A clear description of the issue</li><li style="font-size: 16px;">Any photos that help show what&apos;s going on</li></ul>A couple of quick pointers that solve most things faster:<ul><li style="font-size: 16px;">If your order is a fault, damage, wrong item, or something missing, please report it within 7 days of the delivered date so we can help.</li><li style="font-size: 16px;">If you want to return something you&apos;re simply not happy with, you have 30 days from delivery &#x2014; just start it through our <a href="https://www.onepiece.com/pages/returns">returns portal</a>.</li></ul>Whatever it is, send us the details and we&apos;ll take it from there.

I have another issue with my order

Warranty claims for product defects after use.

Start by contacting our Customer Care team through our <a href="https://www.onepiece.com/pages/claims">Claims Form</a>When you reach out, include:<ul><li>Your order number</li><li>A short description of the defect</li><li>Clear photos showing the fault</li></ul>Claims are reviewed manually, which takes 14&#x2013;20 business days.Damage from normal wear and tear, misuse, or accidents isn&apos;t covered, as that&apos;s not a product defect.For the full detail, see the Faulty, Damaged, or Wrong Items section of our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.

How can I make a claim about a defective product?

Onepiece

Missing, damaged, or incorrect orders — and how we make them right.

Issues & Faults

How can I track my order?

Can I change my order?

Can I change my shipping address?

Can I cancel my order?

I didn't receive an order confirmation, what should I do?

Orders

How do I return my order?

What's your return policy?

Will I have to pay for my return?

How long do returns take?

Have you received my returned items?

Can I exchange my order?

What is the status of my return?

I returned my order, why haven't I been refunded yet?

Can I receive my refund into a different bank account?

Can I claim my taxes and duties back if I return my order?

Returns & Refunds

How long will shipping take and cost?

Do you offer express shipping?

Where do you ship to?

Where do you ship from?

What couriers do you use?

Can I change my delivery method?

My order has been delivered to a collection point

What happens if I don't pick up my package on time?

I will not be home at the time of delivery. What can I do?

Can I redirect my order to a different shipping address?

Can I deliver to a P.O. Box address?

Courier attempted to deliver, but I was not home. What should I do?

Will I be charged customs and duties?

Shipping & Duties

What size should I choose?

Where are your products made?

The style/size I want is not available, will you restock?

Products

Terms & Conditions

Returns & Exchange Policy

Legal Notice

Shipping Policy

Privacy Policy

Policies

Can I combine several discount codes and offers?

Do you offer price adjustments if an item goes on sale after I've placed my order?