Onepiece

Sorry one of your items didn&apos;t make it &#x2014; let&apos;s track it down. Please contact our Customer Care team and we&apos;ll check what happened with your order.Apologies for the mix-up &#x2014; we&apos;ll get the right one to you. Please don&apos;t send anything back yet; contact our Customer Care team first so we can confirm what happened and fix it properly.To start, get in touch through our <a href="https://www.onepiece.com/pages/contact-us">Contact Form</a> within 7 days of the delivered date and include:<ul><li style="font-size: 16px;">Your order number</li><li style="font-size: 16px;">A short description of what you received versus what you ordered</li></ul>Claims are reviewed manually and can take 14&#x2013;20 business days.You can find the full process in the Faulty, Damaged, or Wrong Items section of our <a href="https://onepiece-ntxnmlxxdn1.gorgias.help/en-US/returns-and-exchange-policy-6567285">Return &amp; Refund Policy</a>.

Draft — complete and review before publishing.<ul><li>[Add: Check if order ships in multiple parcels]</li><li>[Add: What info to send us (order number, photos of package)]</li><li>[Add: How we resolve it (send missing item / refund)]</li></ul>

I am missing an item in my order

Issues & Faults

How can I track my order?

Can I change my order?

Can I change my shipping address?

Can I cancel my order?

I didn't receive an order confirmation, what should I do?

Orders

How do I return my order?

What's your return policy?

Will I have to pay for my return?

How long do returns take?

Have you received my returned items?

Can I exchange my order?

What is the status of my return?

I returned my order, why haven't I been refunded yet?

Can I receive my refund into a different bank account?

Can I claim my taxes and duties back if I return my order?

Returns & Refunds

How long will shipping take and cost?

Do you offer express shipping?

Where do you ship to?

Where do you ship from?

What couriers do you use?

Can I change my delivery method?

My order has been delivered to a collection point

What happens if I don't pick up my package on time?

I will not be home at the time of delivery. What can I do?

Can I redirect my order to a different shipping address?

Can I deliver to a P.O. Box address?

Courier attempted to deliver, but I was not home. What should I do?

Will I be charged customs and duties?

Shipping & Duties

I haven't received my order yet

I have received a damaged item

I received the wrong item

I have another issue with my order

How can I make a claim about a defective product?

What size should I choose?

Where are your products made?

The style/size I want is not available, will you restock?

Products

Terms & Conditions

Returns & Exchange Policy

Legal Notice

Shipping Policy

Privacy Policy

Policies

Can I combine several discount codes and offers?

Do you offer price adjustments if an item goes on sale after I've placed my order?

I am missing an item in my orderUpdated 3 months ago