How can I make a claim about a defective product?Updated 3 months ago

Start by contacting our Customer Care team through our Claims Form

When you reach out, include:

• Your order number
• A short description of the defect
• Clear photos showing the fault

Claims are reviewed manually, which takes 14–20 business days.

Damage from normal wear and tear, misuse, or accidents isn't covered, as that's not a product defect.

For the full detail, see the Faulty, Damaged, or Wrong Items section of our Return & Refund Policy.