I received the wrong itemUpdated 3 months ago

Apologies for the mix-up — we'll get the right one to you. Please don't send anything back yet; contact our Customer Care team first so we can confirm what happened and fix it properly.

To start, get in touch through our Contact Form within 7 days of the delivered date and include:

• Your order number
• A short description of what you received versus what you ordered
• Clear photos of the item and, if you can, its label or tag

Claims are reviewed manually and can take 14–20 business days.

You can find the full process in the Faulty, Damaged, or Wrong Items section of our Return & Refund Policy.