I haven't received my order yetUpdated 3 months ago

First, check your tracking link. We email it as soon as your order leaves our warehouse in the Netherlands, and it has the most up-to-date status of where your package is.

A few things worth knowing while you wait:

• After dispatch, tracking can take 24–48 hours to start updating, so an early scan that looks quiet is normal.
• If your package is waiting at a collection point, there's usually a limited pickup window, so grab it before it gets sent back.
• Delivery times vary by region, and during busy periods things can run a little slower than usual.

If your tracking hasn't moved in a few days, shows as delivered but nothing has arrived, or you never received a tracking email at all, get in touch through our contact form or at [email protected] with your order number and we'll look into it.

One important note: if your package was marked delivered but something's wrong, please report it within as soon as possible of the delivered date.