I returned my order, why haven't I been refunded yet?Updated 3 months ago

In most cases, a refund that hasn't landed yet comes down to one of these.

• Your return is still in transit or just arrived. We process refunds within 7 business days of your package reaching our warehouse (up to 14 business days in peak season, November to February). Check your return tracking to see if it's been delivered to us yet.
• It's processed but not posted. Once we issue the refund, your bank or card provider can take a few more days to show it. If you've had our confirmation email from [email protected], the refund is on its way to you.
• It went to your original payment method. Refunds always go back to the way you paid, so double-check that account, and note gift-card payments are refunded to the gift card.

Once your return has arrived at our warehouse, you can track the status of your refund here.

If your tracking shows we received your return more than 14 business days ago and you haven't had a confirmation email, contact us with your order number and we'll look into it.